Returns & Refund Policy
Global Transports Logistics – Returns Policy
At Global Transports Logistics, customer satisfaction is important to us. We strive to provide reliable transportation and logistics services while ensuring transparency in our operational procedures. This Returns & Refund Policy outlines the conditions under which shipment issues, cancellations, or service-related refund requests may be handled.
Shipment Cancellation
Customers may request shipment cancellations before dispatch or processing begins. Once a shipment has been processed, loaded, or transferred to a carrier network, cancellation may no longer be possible.
Approved cancellations may be eligible for partial or full refunds depending on:
- Service type selected
- Operational costs already incurred
- Carrier processing status
- Customs or handling fees
Delayed or Failed Deliveries
While Global Transports Logistics works to ensure timely delivery, delays may occur due to:
- Weather conditions
- Customs clearance procedures
- Carrier disruptions
- Government regulations
- Security inspections
- Force majeure events
Refunds are generally not issued for delays caused by circumstances outside our direct control. However, our support team will work closely with customers to provide updates and alternative solutions whenever possible.
Damaged or Lost Shipments
If a shipment arrives damaged or is reported missing, customers should contact us immediately with:
- Shipment tracking/reference number
- Photos of damaged goods (if applicable)
- Delivery documentation
- Description of the issue
Claims must typically be submitted within 7 days of delivery.
After investigation, compensation or reimbursement may be provided based on:
- Shipment insurance coverage
- Carrier liability policies
- Nature of the shipment
- Verified claim documentation
Non-Refundable Services
The following services may be non-refundable once initiated:
- Customs clearance fees
- Warehousing/storage charges
- Expedited shipping services
- Special handling services
- International processing fees
- Administrative or documentation fees
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information. Global Transports Logistics is not responsible for delivery failures caused by:
- Incorrect addresses
- Invalid contact information
- Refused deliveries
- Unavailable recipients
Additional charges may apply for re-delivery or address corrections.
Refund Processing
Approved refunds are processed using the original payment method whenever possible. Processing times may vary depending on:
- Banking institutions
- Payment providers
- International transaction policies
Typical processing time:
- 5–14 business days
Contact Us
For returns, refund requests, shipment claims, or service inquiries, please contact our support team:
Email: info@globaltransports.com
Our team will review all requests promptly and work toward a fair resolution